Return & Exchange Request Handling Made Simple

A customer walks in with a shirt they bought last week. "It doesn't fit. Can I exchange it?"

Your staff checks the receipt, checks the inventory, checks the return policy, and 10 minutes later—still processing.

Now multiply this by 5 returns a day. And add WhatsApp returns on top of that.

The Return Problem in Retail

• **Average return rate** for Indian retail: 15-25%
• **Return processing time** per item: 5-15 minutes
• **Customer satisfaction impact:** Poor return experience = 50% chance they never come back
• **Revenue loss from returns:** Processing time + restocking + potential damage

How Automated Return Handling Works

In-Store: Customer brings item → Scan receipt barcode → System checks return eligibility → Auto-processes refund/exchange → Receipt printed

Via WhatsApp: **Customer:** "I want to return the blue shirt I bought last week. Order #1234."

**System:** "Order #1234 found! Blue shirt, ₹1,200, purchased [date]. Your item is eligible for return/exchange.

Please reply: 1️⃣ Exchange for a different size 2️⃣ Exchange for a different item 3️⃣ Refund to original payment method"

**Customer:** "1"

**System:** "Great! What size would you like? Available sizes: S, M, L, XL."

**Customer:** "L"

**System:** "✅ Exchange confirmed! Blue shirt size M → size L. Bring your original item to our store at [address] within 7 days. We'll have the new size ready for you."

Your Next Steps

1. Count how many returns/exchanges you process per week 2. Calculate the time spent on each one 3. Talk to us about automated return handling